Contact Us

Email: info@imohave.co

 

FAQs

About Shipping

  1. Will Covid-19 affect my order?

With the global pandemic getting worse, transportation and logistics are subject to temporary delays. Some countries maybe temporarily removed as government from around the World are trying to keep the virus from spreading.

2. Which countries can you ship to?

We ship worldwide to over 195 Countries. Currently we provide free shipping to most countries. If you can select the country on our website, we can ship there. However for some countries / locations we might only be able to ship via 4PX, FedEx, DHL, or Standard Post.

3. I’m in the United States, how long will it take to receive my items?

  • All of our orders ship within 48 hours of receiving your payment except on weekends. But some orders may take a little longer.
  • Please allow 5-15 days depending on where it ships from for standard delivery.

4. I’m outside of the United States, how long will it take to receive my items?

  • Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary.
  • On average, standard shipping is 5-12 business daysto Europe and 5-15 business days to other countries. Countries may see similar or slightly longer average shipping time depending on your location.
  • Around half the time is spent reaching the destination, while the other half is spent being routed to the proper facilities before making it to the customer in the destination country.

5. Will I receive a tracking number once my item ships?

For all orders, a tracking number will be emailed to your registered email account within 48 hours. Please make sure your email address is correct. You can track your order on 17 Track.

6. When will you ship my order?

  • Please allow one business day to process your order.
  • If you would like to make changes to your order, please contact us immediately at info@imohave.co.
  • If for some reason your order has been dispatched, you can return or exchange it within 30 days.

7.How do I track my shipment?

  • There are a few ways to track your standard shipping delivery.
  • We recommend using 17 Track to track your order.
  • Please check your email to locate your tracking number.

Return & Exchange

  1. How do I request a return?
  • We would be more than happy to issue a full refund for our products.
  • Please make sure it’s new and unused before sending it back. And you need to pay for the shipping cost of the return.
  • Please contact us at info@imohave.co to process your return.

About Warranties

  1. What is your Warranty Policy?
  • 14-Day Money-Back Guarantee The screen protector must be new and unused to issue a refund. If you have installed the screen protector, it’s not refundable. Dust is not covered in our return policy.
  • You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND minus the shipping. Glass must be new and unused for a refund minus the shipping. Buyer is responsible for all shipping cost.
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