Introduction

Welcome to Mohave, the leading brand for premium mobile phone screen protectors. At Mohave, we believe in providing our customers with an exceptional shopping experience, which includes reliable and efficient shipping services. This Shipping Policy outlines the procedures and guidelines we follow to ensure prompt delivery of your orders and maximum satisfaction.

Shipping Methods and Delivery Timeframes

Mohave offers a range of shipping methods to cater to your specific needs. Our available options may vary based on your location and the shipping carrier’s services. During the checkout process, you will be presented with the available shipping methods along with their estimated delivery timeframes.

Shipping Time

    • United States: 5-10 working days
    • United Kingdom: 5-8 working days
    • Germany: 5-8 working days
    • France: 5-9 working days
    • Canada: 8-12 working days
    • Italy: 7-14 working days
    • Spain: 6-12 working days
    • Australia: 7-14 working days, etc.

We strive to dispatch your order within 1-2 business days of receiving it. The actual delivery time will depend on your shipping address and the shipping method you select. Please note that delivery times may be subject to delays due to unforeseen circumstances such as weather conditions or carrier disruptions.

Shipping Costs

Shipping costs are calculated based on various factors, including the destination, the weight and dimensions of the package, and the chosen shipping method. We aim to provide transparent and competitive shipping rates to ensure a fair and satisfactory experience for our customers.

    • Order≥$39, free shipping.
    • Order<$39, shipping fee $5.

International Shipping

Mohave proudly offers international shipping to customers around the globe. We understand that our products have a worldwide demand, and we strive to reach you wherever you are. International shipping rates and delivery timeframes may vary based on the destination country and the shipping carrier’s services.

Please note that international shipments may be subject to customs duties, taxes, or other import charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping costs paid to Mohave. We recommend consulting your local customs office for more information regarding the applicable fees.

Order Processing and Packaging

Once your order is received, our dedicated team promptly processes it for shipment. We take great care to ensure that your products are packaged securely and protected during transit. Our packaging materials are designed to safeguard the screen protectors from any potential damage. If, for any reason, you receive a package with visible damage or suspect tampering, please contact our customer support team jeff@imohave.co immediately for assistance.

Tracking Your Shipment

Mohave provides a convenient order tracking system to keep you updated on the status of your shipment. After your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment through the carrier’s website 17 TRACK or other tracking services. Please allow some time for the tracking information to be updated after receiving the email.

Damaged or Lost Shipments

While we strive to ensure that your orders are delivered safely, unforeseen circumstances may occasionally lead to damaged or lost shipments. If you receive a damaged package, please contact our customer support team immediately. We may require photographic evidence of the damage to initiate a claim with the shipping carrier. In the case of a lost shipment, we will work closely with the carrier to investigate and resolve the issue promptly.

Returns and Exchanges

At Mohave, we value your satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please refer to our dedicated Returns and Exchanges page on our website for detailed instructions on initiating a return and obtaining a refund or replacement.

Customer Support

Should you have any questions or concerns regarding our shipping policy or any other aspect of your shopping experience, our friendly customer support team is here to assist you. You can reach out to us via email jeff@imohave.co, phone, or our website’s live chat feature. We are committed to providing prompt and helpful assistance to ensure your satisfaction.

Conclusion

At Mohave, we take pride in delivering excellence not only through our products but also in our logistics and shipping services. Our Shipping Policy is designed to provide clarity and transparency, enabling you to make informed decisions when placing an order. We remain committed to ensuring prompt and reliable delivery, exceptional customer support, and a seamless shopping experience for all our valued customers.

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